Career Options

Mission

Erase the Need for Abortion by building constancy of purpose to improve services with the aim to compete with the abortion industry.

Motto

Emancipate Ownership. Deepen Passion. Inspire Action.

Formula

QUALITY = (Clear Objective + Standardized Process) x Core Values

Objectives and Outcomes

1. Regional Executive owns individual and team performance, hits their performance targets, and regularly contributes to continuous improvement ideas.
2. Builds reputation such that CompassCare is viewed as the content expert for all things pro-life in the mind’s eye of the local Christian community.
3. Develop personal friendships with pastors and major donors. Pastors view CompassCare as a key expression of their church’s ministry. Major donors view their relationship with CompassCare as a partnership through which they change their community for the better.
4. Team members, serving under the Regional Executive’s leadership, actively demonstrate CompassCare’s core values (Dignity, Relationality, Fighting Spirit, Relevance and Accountability) and make performance decisions consistent with those values and the mission. Team members view their roles as fundamental expressions of their walk with the Lord.
5. Regional executive understands all of the functions of the organization. All paid and unpaid staff are experts in their functions and hold each other accountable to enhancing mission results. Regional executive creates an atmosphere of accountability, not for the sake of accountability itself, but for the sake of the mission.
6. Team members have meaningful coaching relationships, can clearly articulate how their functions relate to the mission, and are actively engaging personal/professional development plans.
7. Staff feel that they are on the winning team, that God is on the move in and through them. Team members enjoy being together and have a sense of shared responsibility and obligation toward on another. Team members trust each other enough to share their minds, valuing disharmony (but not dissention) for the sake of the mission. All feel that they “are CompassCare.”
8. Executives from all regions are encouraged and supported through regular mutual accountability and continuous improvement dialogs. The experience of all regions is improved through relationships among Regional Executives.

Characteristics and Qualifications

1. Love Jesus Christ and exhibit a mature Christian lifestyle, upholding the organization’s statements of faith and principle in all matters of faith and conduct.
2. Good fit for CompassCare’s Core Values: Fighting Spirit, Relevance, Accountability, Dignity and Relationality.
3. Loyal to CompassCare and the mission to erase the need for abortion.
4. Able to learn hard things quickly.
5. Highly motivated and organized with a strong work ethic.
6. Proven verbal and written communication skills able to clearly and compellingly articulate CompassCare’s mission.
7. Possess strong human relations skills with the ability to inspire, motivate, and oversee the work of the staff and volunteers.
8. History of success relative to the objectives and responsibilities of the position.

Compensation

• Salary range: $90-115K commensurate with experience
• Negotiable paid time off
• 401K
• Health benefits include dental and vision

Mission

CompassCare is a Christ-centered agency dedicated to empowering women and men to erase the need for abortion by transforming fear into confidence.

Objective

Help women considering or pursuing abortion reorient their lives toward God and toward their children.

Motto

Lighting the way to peace.

Outcomes and Objectives

1. The CompassCare Nurse owns continuous improvement and personal development
2. The CompassCare Nurse delivers optimal patient care on all service platforms adhering to the Patient Services Policy and Procedure Manual
3. The CompassCare Nurse understands and communicates CompassCare’s mission, Core Values and the Philosophy of Christian Medicine
4. The CompassCare Nurse engages every patient with excellent professionalism, dignity, empathy and compassion.
5. The CompassCare Nurse is a confident and gracious communicator, able to navigate challenging conversations while maintaining dignifying patient care. 
6. The CompassCare Nurse is able to represent CompassCare outside of the organization with professional excellence.
7. The CompassCare Nurse is fully aware of cultural trends and initiates discussion with her team around possible innovations to improve overall performance.

Position Requirements

1. Character
   • Christ-centered
   • Graciously courageous (willing to engage conflict while maintaining a positive demeanor)
2. Chemistry
   • Committed to CompassCare’s Mission
   • Good fit with CompassCare Core Values (Fighting Spirit, Relevance, Accountability)
   • Loyal to CompassCare and willing to make a long-term commitment
3. Competence
   • Current NYS nursing license
   • Associate’s Degree, BSN or higher
   • Current CPR Certification

Communication

Demonstrate compassionate and effective communication skills in all patient and staff interactions.

1. Quickly establish an environment of trust and safety in patient engagements; empathetic.
2. Effectively navigate difficult conversations with patients or significant support people who may be present with them.
3. Professional communication skills with outside agencies on behalf of the patient and the organization.
4. Maintain frequent communication with other Staff Nurses, Nurse Team Leader and Medical Services Manager.

Patient Services

Perform patient care with excellence; adhere to workplace policies, procedures and standards of practice.

1. Perform patient service process steps as outlined by the written patient process and patient service software.
2. Maintain accurate documentation.
3. Educate patients regarding relevant community support services.
4. Clinical practice according to the orders of the Medical Director:
   • Urine Pregnancy testing
   • STD education and specimen acquisition
   • Urine specimen collection & processing
   • Vaginal swab, slide preparation, microscopic assessment
   • Venous blood specimen collection & processing

1. Education and treatment for positive STDs; medication and referral to outside health care agencies.
2. Limited Obstetric Ultrasound
   • Understand basics of obstetric ultrasonography
   • Perform limited abdominal and transvaginal ultrasounds
   • Carefully communicate concerns to the patient with any unusual ultrasound exam, referring patient to an OB-GYN for follow up.

Professional Development

Collaborate with the medical services team to yield positive patient outcomes and continuous improvement.

1. Humbly pursue personal continuous improvement through peer observation, accountability and regular connections with the nursing team leader and medical services manager.
2. Review metric reports, discussing implications and potential areas of improvement.
3. Attend monthly medical team meetings to discuss projects, metrics, tactical items and strategic plans.
4. Complete regular training activities relative to early pregnancy determination and STD testing and treatment, to ensure relevance and continuous improvement within the department.
5. Cross train with all nurses on specific team administrative tasks, including:
   • STD result postings
   • Medical services purchases
   • Tour presentations

Inter-Department Functions

Assist with overlap in other departments.

• Attend and actively participate in Advancement Department activities if requested by the President or Advancement Manager, including the Walk for Life, Vision Tours and other donor events.
• Participate in patient and donor marketing activities if requested by the President or Marketing Manager.

Direct Supervisor: Kathy Mauer, VP Patient Services

• Perform any other duties as directed by the supervisor.

Mission

Because all people are made in the image of God and therefore equally valuable without qualification, CompassCare is a Christ-centered agency dedicated to empowering men and women to erase the need for abortion by transforming fear into confidence.

Objective

Connect with potential patients, communicating value and care such that they schedule and show for their appointments.

Motto

Connecting NY’s At-Risk Women to Life

Outcomes and Objectives

1. Engage patients via phone, text message and email in a professional and dignifying manner.
   • Patients immediately feel a sense of warm and caring professionalism when they engage with a Scheduler. They are surprised to be treated with kindness when they are rude or upset.
   • Patients view CompassCare as credible and professional as a result of their engagement with the Scheduler.
2. Every potential patient receives a timely response when they initiate contact, in the mode they prefer.
3. Every scheduled patient receives a timely, relevant reminder and information about their appointment.
4. A high level of communication and trust exists between Schedulers.
   • If any patient-initiated interactions are missed the patients are cared for in a timely manner by the team.
   • All team members are aware of shift transitions and line transfers, and the all transfers are tested and working.
5. The Scheduler works closely with the Patient Services team. Nurses are apprised of important schedule changes or pertinent patient information.
6. Schedulers function as and within a team to ensure that all shift hours are covered, taking additional shifts as needed and providing at least 48 hours’ notice when unable to perform a shift, whenever possible.
7. Team members take ownership of their personal performance and team performance, embracing the motto, “we learn, we grow.”
8. The scheduling team processes are continuously improved through collaboration of team members, focusing on improving schedule rates and show rates.

Characteristics and Qualifications

1. Love Jesus Christ and exhibit a mature Christian lifestyle, upholding the organization’s statements of faith and principle in all matters of faith and conduct.
2. Good fit for CompassCare’s Core Values: Fighting Spirit, Relevance, Accountability, Dignity and Relationality.
3. Loyal to CompassCare and the mission to erase the need for abortion.
4. Proven written and verbal communication skills. Able to connect well with strangers by phone and text.
5. Willing to orient home life around on-call patient scheduling shifts, creating a quiet, professional environment from which to take calls as needed.

Mission

Erase the Need for Abortion by building constancy of purpose to improve services with the aim to compete with the abortion industry.

Motto

Emancipate Ownership. Deepen Passion. Inspire Action.

Formula

QUALITY = (Clear Objective + Standardized Process) x Core Values

Objectives and Outcomes

1. Regional teams own individual and team performance, hit their performance targets, and regularly contribute continuous improvement ideas.
2. Build reputation such that CompassCare is viewed as the content expert for all things pro-life in the mind’s eye of the local Christian community.
3. Develop personal friendships with pastors and major donors. Pastors view CompassCare as a key expression of their church’s ministry. Major donors view their relationship with CompassCare as a partnership through which they change their community for the better.
4. Team members actively demonstrate CompassCare’s core values (Dignity, Relationality, Fighting Spirit, Relevance and Accountability) and make performance decisions consistent with those values and the mission.
   Team members view their roles as fundamental expressions of their walk with the Lord.
5. Regional executive understands all of the functions of the organization. All paid and unpaid staff are experts in their functions and hold each other accountable to enhancing mission results. Regional executive creates an atmosphere of accountability, not for the sake of accountability itself, but for the sake of the mission.
6. Team members have meaningful coaching relationships, can clearly articulate how their functions relate to the mission, and are actively engaging personal/professional development plans.
7. Staff feel that they are on the winning team, that God is on the move in and through them. Team members enjoy being together and have a sense of shared responsibility and obligation toward on another. Team members trust each other enough to share their minds, valuing disharmony (but not dissention) for the sake of the mission. All feel that they “are CompassCare.”
8. Executives from all regions are encouraged and supported through regular mutual accountability and continuous improvement dialogs. The experience of all regions is improved through relationships among Regional Executives.

Characteristics and Qualifications

1. Love Jesus Christ and exhibit a mature Christian lifestyle, upholding the organization’s statements of faith and principle in all matters of faith and conduct.
2. Good fit for CompassCare’s Core Values: Fighting Spirit, Relevance, Accountability, Dignity and Relationality.
3. Loyal to CompassCare and the mission to erase the need for abortion.
4. Able to learn hard things quickly.
5. Highly motivated and organized with a strong work ethic.
6. Proven verbal and written communication skills able to clearly and compellingly articulate CompassCare’s mission.
7. Possess strong human relations skills with the ability to inspire, motivate, and oversee the work of the staff and volunteers.
8. History of success relative to the objectives and responsibilities of the position

Mission

CompassCare is a Christ-centered agency dedicated to empowering women and men to erase the need for abortion by transforming fear into confidence.

Objective

Help women considering or pursuing abortion reorient their lives toward God and toward their children.

Motto

Lighting the way to peace.

Outcomes and Objectives

1. The CompassCare Nurse owns continuous improvement and personal development
2. The CompassCare Nurse delivers optimal patient care on all service platforms adhering to the Patient Services Policy and Procedure Manual
3. The CompassCare Nurse understands and communicates CompassCare’s mission, Core Values and the Philosophy of Christian Medicine
4. The CompassCare Nurse engages every patient with excellent professionalism, dignity, empathy and compassion.
5. The CompassCare Nurse is a confident and gracious communicator, able to navigate challenging conversations while maintaining dignifying patient care. 
6. The CompassCare Nurse is able to represent CompassCare outside of the organization with professional excellence.
7. The CompassCare Nurse is fully aware of cultural trends and initiates discussion with her team around possible innovations to improve overall performance.

Position Requirements

1. Character
   • Christ-centered
   • Humble
   • Steadfast
   • Empathetic
   • Willing to learn and grow
2. Chemistry
   • Committed to CompassCare’s Mission
   • Good fit with CompassCare Core Values (Fighting Spirit, Relevance, Accountability, Relationality and Dignity)
   • Loyal to CompassCare and willing to make a long-term commitment
3. Competence
   • Current NYS nursing license
   • Associate’s Degree, BSN or higher
   • Current CPR Certification

Mission

CompassCare is a Christ-centered agency dedicated to empowering women and men to erase the need for abortion by transforming fear into confidence.

Objective

Help women considering or pursuing abortion reorient their lives toward God and toward their children.

Motto

Lighting the way to peace.

Outcomes and Objectives

1. The CompassCare Nurse owns continuous improvement and personal development
2. The CompassCare Nurse delivers optimal patient care on all service platforms adhering to the Patient Services Policy and Procedure Manual
3. The CompassCare Nurse understands and communicates CompassCare’s mission, Core Values and the Philosophy of Christian Medicine
4. The CompassCare Nurse engages every patient with excellent professionalism, dignity, empathy and compassion.
5. The CompassCare Nurse is a confident and gracious communicator, able to navigate challenging conversations while maintaining dignifying patient care. 
6. The CompassCare Nurse is able to represent CompassCare outside of the organization with professional excellence.
7. The CompassCare Nurse is fully aware of cultural trends and initiates discussion with her team around possible innovations to improve overall performance.

Position Requirements

1. Character
   • Christ-centered
   • Humble
   • Steadfast
   • Empathetic
   • Willing to learn and grow
2. Chemistry
   • Committed to CompassCare’s Mission
   • Good fit with CompassCare Core Values (Fighting Spirit, Relevance, Accountability, Relationality and Dignity)
   • Loyal to CompassCare and willing to make a long-term commitment
3. Competence
   • Current NYS nursing license
   • Associate’s Degree, BSN or higher
   • Current CPR Certification

Mission

Because all people are made in the image of God and therefore equally valuable, CompassCare is dedicated to erasing the need for abortion by transforming a woman’s fear into confidence.

Objective

To facilitate CompassCare patient transitions from services provided at CompassCare to community resources and the pastoral care and support of a local church.

Motto

Lighting the Way Forward

Position Requirements

1. Character
   • Welcoming, able to show love and acceptance to all who walk in the door
   • Highly organized, efficient
   • Task oriented
   • Professional
   • Optimistic
   • Able to work well with all types of personalities
   • Passionate for the mission
   • Friendly
2. Chemistry
   • Good fit with CompassCare Core Values (Fighting Spirit, Relevance, Accountability, Dignity, Relationality)
   • Loyal and willing to make a long-term commitment (1-year or more)
3. Competence
   • Facilitate office open and closing
   • Greet patients arriving at front desk, exiting after appointment
   • Ensure patient intake is complete
   • Inform RN team of arrival of patients
   • Field basic questions of patients or family members, or defer to RN
   • Collect and document STD donations as well as preparing receipts
   • Upload ultrasound images to chart following exams
   • Inform Operations Manager or RN of any supplies that should be ordered
   • Ensure basic office maintenance (cleanliness, recycling, lighting, etc)
   • Assist team with community medical events such as college health fairs (communication, planning, implementing, follow-up)
   • Facilitate office operations (checking voicemail, email, etc)
   • Managing supply and preparation of anti-nausea kits
   • Contact patients by text of phone who did not show for their initial pregnancy appointment.  Reschedule appointments as needed
   • Complete administrative projects as requested by manager

Direct Report Structure

• Primary accountability is to the Regional Executive